1. Project Cancellation Policy
At Platinum Software, we understand that circumstances may arise that require project cancellation. We have established a fair and transparent cancellation policy to protect both our clients and our business interests.
Cancellation Timeline:
- Before Project Start: 100% refund of advance payment
- Within 1-7 days of project start: 90% refund
- Within 8-14 days of project start: 75% refund
- Within 15-30 days of project start: 50% refund
- After 30 days: No refund available
2. Refund Eligibility
Refunds are available under the following conditions:
- Project cancellation within the specified timeline
- Failure to deliver agreed-upon services
- Significant deviation from project requirements
- Technical issues preventing project completion
- Mutual agreement to terminate the project
Non-Refundable Items:
- Completed work that meets project specifications
- Third-party software licenses and tools
- Domain registration and hosting fees
- Consultation and planning services
- Projects cancelled after 30 days
3. Refund Process
To request a refund, please follow these steps:
- Submit a written refund request via email
- Include project details and reason for cancellation
- Provide original payment information
- Allow 5-7 business days for review
- Receive refund confirmation and timeline
Refund Timeline:
- Credit Card Payments: 5-10 business days
- Bank Transfers: 3-7 business days
- Digital Wallets: 1-3 business days
- Checks: 10-15 business days
4. Project Suspension
Projects may be suspended under the following circumstances:
- Non-payment of agreed installments
- Failure to provide required materials
- Extended periods of no communication
- Changes in project scope without agreement
- Force majeure events
Suspended projects can be resumed within 30 days with a reactivation fee of 10% of the remaining project cost.
5. Change Requests
We understand that project requirements may evolve. Our change request policy includes:
- Minor changes (up to 10% of project scope): No additional charge
- Moderate changes (10-25% of project scope): 25% additional fee
- Major changes (25-50% of project scope): 50% additional fee
- Complete scope changes: New project quotation required
6. Quality Assurance
We are committed to delivering high-quality work. If you are not satisfied with our deliverables:
- Submit detailed feedback within 7 days of delivery
- We will provide free revisions for up to 3 rounds
- Additional revisions may incur charges
- If quality issues persist, partial refund may be considered
7. Dispute Resolution
In case of disputes regarding refunds or cancellations:
- Direct communication with project manager
- Escalation to senior management
- Mediation through third-party service
- Legal resolution as last resort
8. Special Circumstances
We may consider exceptions to our standard policy in special circumstances:
- Medical emergencies
- Natural disasters
- Business closure or bankruptcy
- Long-term client relationships
- Force majeure events
9. Contact Information
For refund and cancellation requests, please contact us:
